According to Doug Love of Consumer Reports, the survey resutls are carefully monitored by the in-house accountants. “First, there has to be at least over 100 respondents for a vehicle to qualify. The mileage is taken into account for clean data; if the miles are too low or too high the survey is thrown out. If all problem areas are checked off the survey is thrown out. There were over 1,000,000 survey results after the clean data test. Subscribers read out magazine and see the survey and buy the best products they feel they can because of the survey. We dont pay them to take the survey, they feel like they have been helped by previous surveys and they are doing a favor to their neighbor by filling out the survey”
The actual survey, according to Love, rates reliability from 1998-2005. Howe’ver, the 2006 reliability projection is based on the ratings from 2003-2005. If you see an asterick beside the name it could mean that there was only one years data (in the case of the Range Rover) or that there will be significant changes in 2006 so the data may not be as applicable.
The interesting aspect of this study is that not all vehicles in each namebrand are rated as reliable. The message to consumers is clear, “You cant gauge reliability based only on a nameplate. Some automakers do have a better track record but individual models especially newer ones can have problems, said David Champion, senior director of Consumer Reports Auto Test Center in Connecticut.”
There were 31 most reliable vehicles and 48 least reliable vehicles from the survey. Nissan took the biggest dive in Consumer Reports reliability ratings. Four out of five of the vehicles produced in the automakers Canton, Miss plant and they were all given poor marks. They were the only Japanese cars, of the 48, on the least reliable list. The Infiniti M35 sedan, built in Tochigi, Japan, did quite well and made it to second in the heap of luxury cars. According to Nissan spokesperson Fred Standish, “We are dissapointed. Our J.D. Powers numbers have gone up in quality. We have brought over 200 engineers from Japan to define the issues and solve counter measures for those issues.”
While the Nissan Armada and Infiniti QX56 had abysymmal ratings (151% and 297% below average, respectively) there were only three (Toyota and Lexus products) Large SUVs that were above average. Even though Love could site what people said were the problems, neither Standish nor Love could say whether the ratings were low because of the current perception of large SUVs being the epitome of everything that is wrong in our society.
Of the 31 most reliable vehicles, 15 were from Toyota and Lexus, howe’ver the Scion tC and Toyota Avalon made the least reliable list. The Ford 500 made the best list while the Ford Freestyle, built on the same platform, made the least reliable.
Hybrids from both domestic and Japanese manufacturers were in the above average rating.
Along with cars that are recommended there are cars that are “now recommended” by Consumer Reports, due to improved reliability. Cars now recommended are;