TodayApril 16, 2022

June 21, 2013 Real Wheels Washington Post

Ford Sync

Q.Ford Sync
So my 2013 Edge was at the dealer for the 3rd time because the Bluetooth stopped working. According to the dealer, this is an issue because I use Apple products (iPhone 4 and have an iPod plugged into my USB port) and they cause difficulties with the Microsoft computers in the Ford. Does this sound right to you?

The rest of the car works fine, but I’m supposed to believe that I’m going to have to deal with my BlueTooth failing to link after a couple of weeks of use, which can only be cured by either a) disconnecting my battery or b) returning the entire sync system back to its factory defaults? I’m having real trouble believing that Ford didn’t bother to make sure the sync system didn’t work with the most popular smartphone manufacturer before they released it. Any ideas about what I should do, or should I just suck it up and reset the system very frequently?

A.Lou Ann Hammond :

I have had problems myself but didn’t realize it was because of a Microsoft/apple software issue. I know Ford is constantly working on software so I wouldn’t surprised to see an update in the next couple of months. I’m sending this chat to Ford to ask them. I will also be in Dearborn with Ford next week and will find out. email me at lou at and I will let you know what I find out. put in the subject line. Email me and I will send your info to Ford.

Driving the Nation

Lou Ann Hammond

Lou Ann Hammond is the CEO of Carlist and Driving the Nation. She is the co-host of Real Wheels Washington Post carchat every Friday morning and is the Automotive, energy correspondent for The John Batchelor Show and a Contributor to Automotive Electronics magazine headquartered in Korea. Hammond is a founding member of the Women's World Car of the Year #WWCOTY, and board member of the Women in Automotive.