Jonathan Browning President and CEO, Volkswagen Group of America President, Volkswagen of America, Inc. talked to Lou Ann Hammond, CEO, www.drivingthenation.com about the 2014 Volkswagen full-lineup.
Quality and reliability have been an Achilles heel for Volkswagen over the years. Has Volkswagen been able to gain customer satisfaction? How do they measure this? Will Volkswagen offer a longer warranty? What about free service for a limited number of years?
Car-net is a new service being offered by Volkswagen. Is it free?
In 2012 438,000 unit’s were sold in the United States by Volkswagen. The goal is to sell 800,000. How are they going to meet that goal.
What are the two new vehicles that are hot on Browning’s list of wants and must-haves for Volkswagen? How close is Volkswagen to formalizing both of these vehicles?